MUDDY MUTLEYS TERMS AND CONDITIONS
All training techniques are kind, fair and reward based.
Class and workshop sizes are a maximum of 8 dogs, depending on location and course.
Behaviour cases are taken on a 121 basis only.
Clare can suggest that a dog is removed from a group setting based on behaviour and/or welfare. An alternative 121 or behaviour session may be advised or referral to another professional.
Classes and workshops are designed to be fun and rewarding for both dog and the handler but in the interest of safety, responsibility and welfare it is important that the following terms and conditions are noted.
General terms and conditions:
The family can attend but all children under the age of 16 must be accompanied by an adult other than the main handler of the dog.
When attending our training classes or workshops you commit yourself to dog friendly training, science-based methods.
Harsh handling is not permitted, and we reserve the right to ask a handler to leave if they refuse the advice regarding this.
We expect all dogs to wear a normal flat collar and lead. Choke chains, check chains, prong collars, punitive methods and manhandling are not allowed.
Please bring your dog on an appropriate and recommended harness. For information on these and links to suppliers please see https://www.muddymutleys.com/pet-products/
Dogs are to be kept on a lead in and around our training venues unless specifically requested by the training team.
All dogs must be kept under control and on a lead within the lesson.
Payment terms:
We expect payment in full before the start of each course of classes. We regret refunds are not available apart from in exceptional circumstances. Once a course has been embarked on it must be completed within the following time scales:
Group Training: 2 months
Reactive to Relaxed: 6 months
4 Session Program: 60 days
2 Session Program: 20 days
Taking the Strain: 30 days.
Once these sessions have been started, refunds will not be available for any remain sessions should the agreement be terminated by Trainer or Client.
It is the trainer’s discretion to terminate an owner’s place in a class if the owner does not pay, notify of cancellation of a lesson or displays unacceptable behaviour towards other owners, dogs or trainers.
Cancellation of behaviour consultation, 121 appointments, classes or workshops:
We give you the opportunity to book dates that you know you can make. If you are unable to attend a class, we cannot refund the fees for the lessons you miss. We may carry over a lesson but this is at our discretion and not guaranteed.
In the unlikely event of the training session being cancelled by MMDTS a catch-up lesson will be given in return.
In the event that the weather is prohibitive or we are closed due to stringent Covid restrictions, lessons will be offered online as a full and direct replacement.
Full payment should be made 5 days prior to the consultation or on booking via the website. Alternatively receipt of payment is needed before any support or reports of the session are sent out.
If you cancel your appointment a week before the consultation is supposed to happen you are obliged to pay a cancellation fee.
If you cancel your appointment 24 hours or less before the consultation is due to take place you are obliged to pay the full fee.
If on a legal consult or behaviour consultation the recommendation is that the dog be euthanized you are not eligible for a refund and full fee for the work and report required will be taken.
Health:
All dogs attending class should be fully vaccinated.
Please do not bring your dog to class if he or she has been coughing, vomiting or has diarrhoea.
If you are unsure whether or not to bring your dog to class or attending a 121 or behaviour consult please do not hesitate to call your trainer or speak with Clare.